Purchasing information


We ship to New Zealand addresses only. 

At checkout please supply us with a physical address (no PO boxes) where someone will be present to receive your item between the delivery hours of 9am - 5pm on weekdays.

Our standard flat rate is $6, with an estimated delivery time of 1-3 working days from when your order is processed.

For rural delivery addresses, large or heavy items we reserve the right to charge extra as applicable. We will contact you with a quote to review before your order is dispatched.

After delivery to the supplied shipping address has been made, Percent Store and/or the courier services we use are not responsible if your parcel is stolen, lost or damaged.


We accept returns on full-priced items (*) in their original condition for an exchange or credit only. We don’t provide refunds on change of mind purchases. 

* Beauty products and sale items are considered final sale and cannot be returned or exchanged.

Exchange is subject to availability. Credit will be issued as a gift card valid for 12 months.

For returns/exchanges please email hello@percent-store within 48 hours of receiving your order.  

Items must be returned within seven days of receiving your order. Return shipping is at your cost.

Please take care to repackage your items and return them via a secure tracked service as you are responsible for the product until it reaches us. 

We will advise you by email when we have received your return, and your exchange or credit will be processed within five working days.